1. Introduction
Welcome to Terarium.
This Privacy Policy explains how Terarium Limited Liability Company for Computer Programming (“Terarium”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you:

• visit our website or use our add-ons,
• communicate with us,
• book calls or submit forms,
• interact with our analytics or cookies,
• make payments using card-payment methods processed by Wise or other payment providers.

We are committed to protecting your privacy and handling your data transparently and lawfully. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller
The data controller responsible for your personal data is:
Terarium Limited Liability Company for Computer Programming
Address: Sokolgradska ulica 84, Zagreb, Croatia
Personal Identification Number (OIB): 96284727269
Email: info@terarium.xyz

3. Types of Personal Data We Collect
We collect the following categories of data:

3.1 Data you provide to us directly
When you contact us, book a call, fill out a form, or communicate with us, you may provide:

• Full name
• Email address
• Phone number (optional)
• Any additional information you voluntarily include in free-text fields

3.2 Data collected automaticallyWe use privacy-friendly analytics tools (e.g., Google Analytics, Meta Pixel, or similar) to collect aggregated website usage information such as:

• Country or region (general location)
• Pages visited and time spent on the website
• Referrer URLs
• Device type, browser type
• Interactions with website elements

We do not attempt to identify individual users, and where possible, analytics settings are configured to limit or anonymize data collection (e.g., IP anonymization tools in Google Analytics).

3.3 Cookies
Cookies are used to ensure proper functioning of the website and to improve user experience. Details are provided in section 9 (Cookies and Tracking Technologies).

3.4 Payment information
If you purchase or make a payment through third-party processors (such as Wise for card payments), the payment provider collects and processes your card details.
We do not store or access your full payment card information.

4. Legal Bases for Processing (GDPR Article 6)
We rely on the following legal grounds to process your data:

• Performance of a contract – when providing services, answering inquiries, or preparing to enter into an agreement with you.
• Legitimate interests – improving our website, ensuring security, preventing fraud, and understanding user engagement.
• Compliance with legal obligations – such as responding to lawful requests by authorities.
• Consent – for non-essential cookies, marketing communications, and certain analytics tools.
• Your explicit consent – when required for specific data uses.

5. How We Use Your Personal Data
We use your data for the following purposes:

• To establish and manage a relationship with you
• To provide, maintain, and improve our services
• To respond to your inquiries or communicate with you
• To personalize your experience
• To send you marketing information (only with your consent where required)
• To comply with legal and regulatory obligations
• To analyze website traffic and functionality
• To detect, prevent, and address technical issues or misuse

We do not sell your personal data.

6. Sharing of Personal Data
We may share your data with:
6.1 Service providers
Trusted third-party providers assisting with:

• Website hosting and infrastructure
• Analytics services (e.g., Google Analytics, Meta tools)
• Email services
• Security and maintenance

6.2 Payment processors
When you make payments, your data may be processed by:

• Wise Payments Limited and its acquiring partners (to process card payments)
• Other payment service providers you choose to use

These processors act as independent controllers for cardholder data.

6.3 Legal or regulatory authorities
Where required by applicable law or lawful request.

6.4 Affiliates and partners
Where necessary to provide services or with your consent.
We will never share your data with third parties for purposes incompatible with this Privacy Policy.

7. International Data Transfers
Some of our service providers (e.g., Google, Meta) may process data outside the European Union/EEA, including in the United States.
Where such transfers occur, we ensure appropriate safeguards such as:

• EU-approved Standard Contractual Clauses (SCCs)
• Adequacy decisions (where applicable)
• Additional technical measures (e.g., IP anonymization where possible)

You may request more information by contacting us at info@terarium.xyz
.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above.
General retention periods:

• Contact form data: 12 months
• Analytics data: up to 26 months, depending on the analytics provider settings
• Contract-related data: up to 6 years (legal obligation)
• Email correspondence: up to 24 months
• Cookie identifiers: retention varies by cookie (see Cookie Policy)

Upon expiration of these periods, your data is securely deleted or anonymized.
You may request deletion at any time (see Section 12).

9. Cookies and Tracking Technologies
Our website uses:

9.1 Essential cookies
Required for core website functionality. These cannot be disabled.

9.2 Analytics cookies (optional)
Used to analyze performance and optimize user experience.
Examples include:

• Google Analytics (GA4)
• Meta Pixel

Analytics cookies are only activated with your explicit consent.
When you first visit the website, you may accept or reject non-essential cookies using our cookie banner. A detailed cookie table can be provided on request.

10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data transfers (HTTPS)
• Access control restrictions
• Secure server infrastructure
• Regular monitoring for vulnerabilities

Although we take all reasonable measures, no online transmission is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

11. Links to Third-Party Sites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites. You should review their privacy policies separately.

12. Your Rights Under GDPR
Depending on your jurisdiction, you have the right to:

• Access your data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (for consent-based processing)
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@terarium.xyz.

We respond to all requests within 30 days. If you request deletion, we will delete your stored personal data within 5 business days, unless retention is required by law.

13. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can delete it promptly.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes occur, we will:

• Publish the updated version on this page, and
• Notify users via email if we have their contact information

Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

15. Contact Information
For any questions, complaints, or requests related to this Privacy Policy, please contact us at:
Terarium Limited Liability Company for Computer Programming
Address: Sokolgradska ulica 84, Zagreb, Croatia
OIB: 96284727269
Email: info@terarium.xyz