1. General Policy
Terarium LLC provides AI development services, software tools, integrations, and consulting. Due to the nature of digital and custom-built solutions, most purchases are non-refundable, except where required by law.

2. Custom Development Projects
Payments for custom AI development, integrations, prototypes, consulting, or tailored solutions are non-refundable, because:

• work begins immediately after payment or contract acceptance
• resources and engineering time are allocated
• deliverables are custom-built for the Client and cannot be resold

Cancellation terms may be individually defined in the signed service agreement for the project.

3. Subscription-Based Services
If Terarium offers subscription tools or digital dashboards:

• Subscriptions are billed in advance
• Fees are non-refundable, even if the User does not use the service
• You may cancel your subscription at any time to stop future billing
• No partial refunds for unused periods

4. AI Consulting / Strategy Sessions / Workshops
Sessions may be rescheduled up to 24 hours in advance.
Cancellations made later than 24 hours before the scheduled time are non-refundable.

5. EU Consumer Rights (if applicable)
If you are an EU consumer purchasing a non-custom digital product, you may have a 14-day withdrawal right unless:

• you request that we begin providing the service immediately, or
• the product is made uniquely for you

By purchasing any digital product and beginning to use it, you acknowledge that the withdrawal right may not apply.

6. How to Request a Refund (if eligible)
Email: info@terarium.xyz
Include:

• Full name
• Email used for purchase
• Order/Invoice number
• Reason for the request

We will respond within 5 business days.